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Blog Archive

Total Quality Management at the New Jersey site of the XYZ Corp.

This case study examines the quality management process at the XYZ Company New Jersey manufacturing site. It attempts to assess the overall impact of quality on the site operations from the employees’ point of view. Interviews with site managers, supervisors and employees support the claim that some organizations use Total Quality Management to legitimize their organizations (Moss-Kanter, Stein & Jick, 1992; Zbaracki, 1994).

Building Information Modeling

The evolving concepts of building information modeling (BIM) can serve as a vehicle for improving
building design, as well as operability, maintenance, and safety. BIM aims to use computable data
to capture and coordinate customer, user, and market requirements and to develop cost-effective design and
technical requirements. Its adoption, therefore, is contingent on the need for well-defined and widely
applicable processes, particularly in the project definition phase, that will improve decision-making,
reduce cost, and enhance stakeholders’ involvement in building projects. The product definition phase of
buildings and building assets determines their quality, cost, and reliability. However, often the definition
phase depicted on drawings (pictorial non-aggregatable data) and in text or verbally is not clear to many
stakeholders, and changes that they may want are difficult to visualize. With BIM, changes, like in a
spreadsheet, can quickly lead to new visual outcomes that can improve and synchronize designers’ and
stakeholders’ understanding of the initiative. BIM should also allow for stakeholders ex-ante (before
design) and ex-post (after design) virtual evaluations of building initiatives prior to implementation.

Building Automation Systems

Building automation systems (BAS) provide facility managers with the ability to monitor, track, and respond to the performance of facility assets. Round the clock monitoring ensures that all systems function optimally. Appropriately
managed building automation systems increase facility assets reliability and reduce maintenance costs. Large organizations can achieve economies of scale by centralizing facility asset monitoring.

Administrative Capacity

Building robust administrative capacity is important in the delivery of services to constituents. However, administrative capacity requires political will and vision, as well as shared goals and measurable metrics that optimize performance. It also requires an activist role in investment and training and industrial and trade policies. The balanced scorecard is a mechanism that could be used to facilitate citizens and government goal setting and to assess accountability and performance.